Penshurst RSL club is subject to the provisions of the Privacy Act 1988 and is committed to safeguarding personal information in accordance with the act provided by employees, members, guests, visitors and any other relevant persons from time to time.
The types of information that we collect and hold about you could include:
- Information such as your name, postal and email address, telephone numbers, date of birth and occupation
- Other contact details such as social media handles
- Financial details such as your tax file number if you are a staff member
- Health information if you are an employee
- Other information we think is necessary.
Collection Required by Law
When the law authorises or requires us to collect information, we may collect information about you because we are required or authorised by law to collect it. There are laws that affect licensed clubs, including the corporations act, registered club’s act and anti-money laundering & counter-terrorism financing act, which require us to collect personal information. For example, we require personal information to permit you to join the club or to use the club’s premises if you are not a member. Sometimes, we may be required to verify your identity under the anti-money laundering & counter-terrorism financing act.
How we collect and hold your information
We understand that your personal information needs to be looked after. We appreciate such information is generally not available to the public to view. For this reason, unless it’s unreasonable or impracticable, we will try to collect personal information directly from you (referred to as ‘solicited information’). For this reason, it’s important your contact details are kept up-to-date.
There are many ways we seek information from you. We might collect your information when you enter the club as a temporary member, guest of a member or if you’ve given us a call. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details.
How we collect your information from other sources
Sometimes we collect information about you from other sources. We do this only if it’s necessary to do so. Instances are where we can’t get hold of you and we rely on publicly available information to update your contact details.
What if you don’t want to provide us with your personal information
If you don’t provide your personal information to us, we may not be able to:
- Admit you into the Club as a temporary member or guest of a member
- Provide you with the activities, products, services or promotions you want
- Verify your identity or protect against fraud
- Let you know about other activities, products, services or promotions provided by the club that might better meet your requirements as a user of the club’s facilities and amenities.
Unsolicited Personal Information
What we do when we get information we didn’t ask for.
Because we are a club with thousands of members, people often share information with us we haven’t asked for (referred to as ‘unsolicited information’). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
Notifying you that we have received your personal information.
When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.
Taking Care of Your Personal Information
How we take care of your personal information.
We store information in many different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:
- Confidentiality requirements of our employees
- Document storage security policies
- Security measures for access to our systems
- Only giving access to personal information to a person who is verified to be able to receive that information
- Control of access to our buildings
- Electronic security systems, such as firewalls and data encryption on our websites
We can store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
What happens when we no longer need your information?
We’ll only keep your information for as long as we require it for our purposes. We’re also required to keep some of your information for certain periods of time under law, such as the corporations act, the anti-money laundering & counter-terrorism financing act and the gaming machines act, for example. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
How we use your personal information
What are the main reasons we collect, hold and use your information?
Because we hold a club Licence and have members, the registered clubs act and corporations act require us to collect your personal information to allow us to let you use the facilities and amenities of the club. This allows us to use your personal information to:
- Process your application for membership and provide you with products and services
- Process your application for temporary membership of the club
- Provide you with information about the club’s products and services
- Administer products and services which includes loyalty rewards program and telephone enquiries about member services
Can we use your information for marketing our products and services?
Given the nature of our organisation, as we exist to provide products and services to our members, we like to share information about those products and services with you. We may use or disclose your personal information to let you know about products and services offered or promoted by the club that might better serve your needs, including running competitions or promotions and other opportunities in which you may be interested.
We may conduct these marketing activities via email, telephone, SMS, mail, or any other electronic means. We may also market our products to you through third party channels (such as social networking sites), or based on your use of the club programs. We will always let you know that you can opt out from receiving our marketing offers.
With your consent, we may disclose your personal information to third parties such as brokers or agents, or for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time. We won’t sell your personal information to any organisation outside of the club.
Yes, You Can Opt-Out
You can let us know at any time if you no longer wish to receive direct marketing offers from the club. We will process your request as soon as practicable.
Using your Personal Information
We’ve stated above some of the main reasons why we collect your information. Here, we state some of the ways we use your personal information:
- Identifying you as a member of the club
- Telling you about other products or services that may be of interest to you, or running club activities, competitions and other promotions (including gaming promotions). This can be via email, telephone, SMS, mail, or any other electronic means including via social networking forums), unless you tell us not to
- Assisting in arrangements with other organisations (such as loyalty partners) in relation to a product or service we make available to you
- Running our business and perform administrative and operational tasks, such as:
- Training staff
- Developing and marketing products, activities, services and promotions
- Risk management
- Systems development and testing, including our websites and other online channels
- Undertaking planning, research and statistical analysis
- As required by law, regulation or codes binding us
- For any purpose for which you have given your consent
Who do we share your personal information with?
To make sure we can meet your specific needs and for the purposes described in ‘using your personal information’, we sometimes need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information.
Sharing at your request
We may need to share your personal information with your representative or any person acting on your behalf (e.g. lawyers, accountants, executors, administrators, trustees, brokers or auditors).
Sharing with third parties
We may disclose your personal information to third parties outside of the club, including:
- Loyalty program partners
- Fraud reporting agencies, including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature
- Government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities)
- Our accountants, auditors or lawyers and other external advisers
- Organisations that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems
- Organisations that participate with us in payments systems including merchants, payment organisations and organisations that produce membership and loyalty program cards
- Our joint venture partners that conduct business with us
- Organisations that assist with our product planning, research and development
- Mailing houses and telemarketing agencies who assist us to communicate with you
- Other organisations involved in our normal business practices, including our agents and contractors
- Where you’ve given your consent
How do you access your personal information?
We‘ll always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us to access your personal information that we hold by attending the club’s reception. You may be required to complete a personal information access form before we can assist you. In some cases we may be able to deal with your request over the phone or immediately at reception.
We will give you access to your information in the form you want it where it’s reasonable and practical (e.g. a copy of your membership details, printed for you). We may charge you a small fee to cover our costs when giving you access, but we’ll always check with you first.
We’re not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when:
- We believe there is a threat to life or public safety
- There is an unreasonable impact on other individuals
- The request is frivolous
- The information wouldn’t be ordinarily accessible because of legal proceedings
- It would prejudice negotiations with you
- It would be unlawful
- It would jeopardise taking action against serious misconduct by you
- It would be likely to harm the activities of an enforcement body (e.g. the police)
- It would harm the confidentiality of our commercial information
If we can’t provide your information in the way you’ve requested, we will tell you why in writing. If you have concerns, you can lodge a complaint.
How do you correct your personal information?
Contact us if you think there is something wrong with the information we hold about you and we’ll try to correct it if it’s:
- Out of date
If you are worried that we’ve given incorrect information to others, you can ask us to inform of the correction. We’ll try and help where we can. If we can’t, then we’ll let you know.
Helping you manage corrections
Whether we made the mistake or the mistake has been made by someone else, we are required to help you ask for the information to be corrected. So we can do this, we might need to talk to others. However, the most efficient way for you to make a correction request is to send it to the organisation which made the mistake.
Where we correct information
If we’re able to correct the information, we’ll let you know within five (5) business days of forming that view. If there are any instances where we can’t do this, then we’ll let you know in writing.
Where we can’t correct information
If we’re unable to correct your information, we’ll explain why in writing. We will try to do this within five (5) business days of making this decision. If you have any concerns, you can make a complaint to the Office of the Australian Information Commissioner.
Time frame for correcting information
If we agree to correct your information, we’ll do so within thirty (30) days from when you asked us, or a longer period that’s been agreed by you.
If we can’t make corrections within thirty (30) days or the agreed time frame, we must:
- Let you know about the delay, the reasons for it and when we expect to resolve the matter
- Ask you to agree in writing to give us more time
- Let you know you can complain to the office of the Australian information commissioner.
How do you make a complaint?
If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us.
You can contact us by:
- calling the club’s administration on 02 9580 3749
- sending us an email at firstname.lastname@example.org
- writing to us at 58A Penshurst Street, Penshurst, NSW 2222
- speaking to us in person at reception at 58A Penshurst Street, Penshurst, NSW 2222
We are committed to resolving your complaint and doing the right thing by our members. Most complaints are generally resolved quickly, and you should hear from us within ten (10) business days.
If you have contacted us by phone, post, email or in person and feel your issue still hasn’t been resolved, the next step is then you can raise your concern with the office of the Australian information commissioner:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601